Privacy Policy

Privacy Policy

Effective Date: September 2026

At Jacks Place , we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you make an enquiry or a booking with us.

1. Who We Are

Jacks Place  is the data controller for the personal information you provide.

• Contact Email: info@jacksplacewhitby.co.uk
• Contact Phone: 07970775836
• Address: 21 George Street, Whitby, YO21 1EW

2. Information We Collect

We collect identity, contact, booking, and financial data (excluding raw card details which are processed securely via third-party providers like Stripe) during interactions and bookings.

3. How We Use Your Information

Data is processed to manage bookings, communicate stay details, meet legal/tax obligations, and send marketing with consent.

4. Legal Basis for Processing

Processing relies on contractual necessity and legal obligations.

5. Third Parties We Share Your Data With

Data is securely shared with trusted providers including Bookalet, payment processors, and essential operations staff like housekeeping.

6. Data Storage and Retention

Records are kept securely and retained as legally required (e.g., 6 years for tax purposes; 12 months for non-booking enquiries).

7. Your Rights

You can request access, correction, or erasure of your personal data by contacting us at info@jacksplacewhitby.co.uk